Elemental Help Guides

Find answers to common questions.

Resetting Student Passwords

Reset the password for one student or several students at once, then copy, download or print the new passwords

Applies to:
Email / Password Accounts
|
Admins
Teachers

If your school's students sign in with an email address and a password, you can reset their passwords for them from the Classes & Students page. You can reset one student's password or several at once, and Elemental shows you the new passwords so you can share them with your students.

Students who can receive emails at their address can also reset their own password from the sign-in page. See Resetting a Forgotten Password.

New passwords are only shown once, in the dialog that confirms the reset. Copy, download or print them before you click Done, as you cannot see them again afterwards.

Prerequisites

  • A teacher or school admin account
  • Students who sign in with an email address and a password

Resetting One Student's Password

  1. 1

    Open the class

    Open Classes & Students

    Choose Manage, then Classes & Students in the sidebar, and click the student's class in the list on the left.

    The Classes & Students page with a class selected in the class list
  2. 2

    Choose Reset Password

    Click the three-dot Student Options button on the student's row and choose Reset Password.

    The Student Options menu with Reset Password highlighted
  3. 3

    Choose the type of password

    The Reset Password dialog shows the student's name and email address. New passwords are made of random letters, unless you switch on Use Musical Word Passwords? to use three musical words instead (such as cello-chorus-forte). Musical word passwords are easier to remember but a little less secure. Click Reset Password.

    The Reset Password dialog with the Reset Password button highlighted
  4. 4

    Share the new password

    A Password Reset message confirms the change, and the dialog shows the new password. Click the copy button next to it to copy it, share it with the student, then click Done.

    The Reset Password dialog showing the new password and its copy button

Resetting Passwords for Several Students

  1. 1

    Open the class

    Open Classes & Students

    Choose Manage, then Classes & Students in the sidebar, and click the student's class in the list on the left.

    The Classes & Students page with a class selected in the class list
  2. 2

    Select the students

    Tick the box on each student's row, or tick the box in the header row of the table to select the whole class. Then click Reset Passwords in the bar that appears above the table.

    Three students ticked in the students table with the Reset Passwords button highlighted
  3. 3

    Confirm

    The Reset Passwords for dialog opens, followed by the number of students, and lists each student you selected. Switch on Use Musical Word Passwords? if you want musical word passwords, then click Reset Passwords.

    The Reset Passwords dialog with the Reset Passwords button highlighted
  4. 4

    Download or print the passwords

    A Passwords Reset message confirms how many passwords were reset, and the dialog shows a Reset Passwords table with each student's email address, name and new password. Click Download PDF to save the list as a PDF file, or Print to print it, so you can hand the passwords out. The list is stamped with the time and date it was downloaded or printed. To copy a single password, click the copy button on its row. Click Done when you have saved the passwords.

    The new passwords table with the Download PDF and Print buttons highlighted

After a Reset

The new password works straight away and replaces the student's old password. Students sign in with their email address and the new password (see Signing in with Email / Password).

Students are not asked to change the new password. Once signed in, they can choose their own password from their Account page, under Change Password on the Security tab.

Troubleshooting

I Cannot See Reset Password

Reset Password and Reset Passwords only appear at schools whose students sign in with an email address and a password. If your students sign in with Google or Microsoft, their passwords are managed by that provider, so ask your school's IT team to reset them.

Some Passwords Were Not Reset

If a Some Password Resets Failed message appears, the table only lists the students whose passwords were reset. Download or print that list, then select the other students and reset their passwords again.

I Closed the Dialog Before Saving the Passwords

New passwords cannot be shown again once the dialog is closed. Reset the passwords again to get new ones, and download or print them before you click Done.

A Student Still Cannot Sign In

Check that the student is using the email address shown in the dialog and is typing the new password exactly as shown, including the hyphens. If they still cannot sign in, contact us for support.

Last updated: 12 Oct 2026

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United Learning Logo
Harris Federation Logo
DRET Logo
Future Academies Logo
Ark Pioneer Logo
Cardinal Vaughan Logo
Kingsdale Foundation School Logo
Langley Park Boys Logo
West London Free School Logo
Bartholomew School Logo
Bosworth Independent School Logo
Drayton Manor High School Logo
Haberdashers' Borough Academy Logo
Kensington Aldridge Academy Logo
Kingston Academy Logo
Oakwood Academy Logo
Oakwood School Logo
Pangbourne College Logo
Rugby Free Secondary School Logo
Rye College Logo
Weavers Academy Logo
Westminster City School Logo
Wilson's School Logo
Wolverhampton Girls' High School Logo
United Learning Logo
Harris Federation Logo
DRET Logo
Future Academies Logo
Ark Pioneer Logo
Cardinal Vaughan Logo
Kingsdale Foundation School Logo
Langley Park Boys Logo
West London Free School Logo
Bartholomew School Logo
Bosworth Independent School Logo
Drayton Manor High School Logo
Haberdashers' Borough Academy Logo
Kensington Aldridge Academy Logo
Kingston Academy Logo
Oakwood Academy Logo
Oakwood School Logo
Pangbourne College Logo
Rugby Free Secondary School Logo
Rye College Logo
Weavers Academy Logo
Westminster City School Logo
Wilson's School Logo
Wolverhampton Girls' High School Logo
United Learning Logo
Harris Federation Logo
DRET Logo
Future Academies Logo
Ark Pioneer Logo
Cardinal Vaughan Logo
Kingsdale Foundation School Logo
Langley Park Boys Logo
West London Free School Logo
Bartholomew School Logo
Bosworth Independent School Logo
Drayton Manor High School Logo
Haberdashers' Borough Academy Logo
Kensington Aldridge Academy Logo
Kingston Academy Logo
Oakwood Academy Logo
Oakwood School Logo
Pangbourne College Logo
Rugby Free Secondary School Logo
Rye College Logo
Weavers Academy Logo
Westminster City School Logo
Wilson's School Logo
Wolverhampton Girls' High School Logo

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